Customer Service

Job Overview

We are looking for a friendly, proactive customer service representative with in-depth knowledge of Korean beauty products to join our team. You will serve as the primary contact for your clients, providing exceptional support and ensuring customer satisfaction. Your responsibilities include handling customer inquiries via email and online platforms, managing data entry tasks, and assisting with sales and upselling. This position offers excellent development opportunities for individuals with strong communication skills, analytical abilities, and a passion for providing outstanding service.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and online chat platforms.
• Accurately enter data, updating customer records and transaction details.
• Assist customers with product information, order processing, and problem resolution.
• Identify upsell and cross-sell opportunities for products or services to enhance the customer experience.
• Build positive customer relationships.
• Analyze customer feedback and interactions to improve service quality.
• Collaborate with team members to resolve complex issues and ensure customer satisfaction.
• Support daily B2B sales operations

Requirements

• Language: English
• Bonus: Chinese and Korean
• Familiarity with Korean beauty products
• At least one year of experience in customer service, sales, or a related field
• Ability to accurately and efficiently input data
• Excellent analytical skills and customer service techniques; able to understand customer needs and feedback
• Able to work efficiently in a fast-paced environment while maintaining attention to detail
• Able to flexibly adapt to changing work priorities and customer needs

Work Location: In person

Pay: $45,000.00-$48,000.00 per year

Work Location: In person