Korean Air Passenger Traffic Agent Recruitment

Korean Air, established in 1969, is South Korea's largest airline and a leading global carrier. Renowned for its excellence in flight services, commitment to safety, and innovation, Korean Air continues to advance the aviation industry while promoting Korean culture and hospitality worldwide

Korean Air is seeking motivated and talented individuals to fill the full-time contract position of Passenger Traffic Agent in our Toronto Pearson International Airport office.

1. About the Job

• Position: Passenger Traffic Agent
• Location: Toronto Pearson International Airport (YYZ)
• Job Type: Full-Time, Contract

2. Job Description/Responsibilities

• Provide top-quality customer service to passengers at YYZ.
• Perform arrival duties such as supervising the transfer of baggage, translating Canada Border Services Agency interviews, supervising the cleaning of the aircraft, escorting passengers with special needs, etc.
• Perform departure duties such as check-in, ticketing, reservations, gate services, overseeing baggage assortment and loading, ramp service, weights and balances (load) control, etc.
• Comply with all federal, provincial, and airport authority security requirements and Korean Air’s policies.
• Handle any necessary report generation and any general administration tasks.
• Perform all other duties assigned or delegated by managers.

3. Qualifications & Requirements

• Work Authorization: Must be legally authorized to work in Canada without sponsorship.
• Schedule Flexibility: Must be able to work shifting schedules, including days, evenings, weekends, and holidays.

4. Preferred Qualifications:

• Bachelor's degree in Aviation Operations, Hospitality/Tourism/Travel Management, or a related discipline.
• Previous experience in the international airline customer service field or aviation sector.
• Professional fluency in both English and Korean (written and verbal) to support international operations and communications.

*Note: These qualifications are preferred assets and are not strictly required for hire.*

5. Benefits

• Discounted airline tickets
• Medical, dental, and vision insurance
• Life insurance
• Paid vacation and holidays

6. Other

• Only qualified applicants will be contacted

KOREAN AIR is an equal opportunity employer